Once a faculty or staff member has been hired by Rutgers University, they must be added to payroll. This establishes a role for the employee within the university, and a NetID (unique identifier, consisting of letters and numbers) is automatically generated. The employee can activate their NetID online, and can enable features such as university email. More information about NetID services can be found here.
When an employee is hired, the appropriate department should contact RCIT, to ensure all technology needs are met for the faculty or staff member. Typically, an office visit will be scheduled, so a technician can review the Acceptable Use Policy, and will ensure any equipment required is properly set up.
If an employee needs any IT assistance, they can contact our Help Desk at (856)225-2343, or email firstname.lastname@example.org. A Help Desk Ticket will be generated to help track the status of each request.